HOW DO OUR SUBSCRIPTIONS WORK?

Yes, of course.

You can pause or cancel a subscription any time you want in the customer portal. The customer portal can be accessed through the "magic link" you received in the email that was sent to you when you placed an initial subscription order.

You can also access your subscriptions if you create a Shoreline Shaving account.

Pre-paid subscriptions cannot be cancelled or refunded, as they have already been paid for upfront.

If you don't have access to the "magic link" or don't have an account, please email us at: hello@shorelineshaving.com

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a "Skip payment" button next to it, which you can use to skip the charge.

You can reschedule the charge by clicking on the "Reschedule" button next to the delivery date.

Of course. You can add products to your subscription in the customer portal. Just click on the "Edit" button in the products card and edit, remove or add products to your subscription.

If the subscription cannot be renewed because a payment cannot be processed, then you will receive an email with a link, where you can safely update your payment method.

Subscribers get over 50% discount on delivery costs. Each delivery is only 99p, which will be sent via Royal Mail 2nd Class Delivery. This usually takes 2-3 days from dispatch.

Shopify Payments (all cards), ShopPay, Apple Pay, Authorize.net, Stripe and PayPal Express.

Yes we can. Just email us using the contact form and we'll resend your 'magic link' to your portal.