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How subscriptions work
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by us after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to keep manually repeating the order.
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal.
The customer portal can be accessed through the "magic link" you received in the email that was sent to you when you placed an initial subscription order. You can also access your subscriptions if you create a Shoreline Shaving account.
Pre-paid subscriptions cannot be cancelled or refunded, as they have already been upfront.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a "Skip payment" button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the "Reschedule" button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the "Edit" button in the products card and edit, remove or add products to your subscription.
What happens if the payment cannot be processed?
If the subscription cannot be renewed because a payment cannot be processed, then you will receive an email with a link, where you can safely update your payment method.
What payment methods are accepted for subscriptions?
Shopify Payments, ShopPay, Apple Pay, Authorize.net, Stripe and PayPal Express.